At LELEBROTHER, your satisfaction is our priority. If you’re not completely happy with your purchase, you may request a return and refund within 14 days of receiving your order. Unfortunately, if more than 14 days have passed since delivery, we cannot offer a refund or exchange unless the product is faulty.
Eligibility for Returns
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Non-Faulty Products: To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.
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Faulty Products: Your statutory rights apply if you receive a faulty product. During the warranty period, defective products may be returned for a refund or replacement (as applicable).
To initiate a return, please contact us at contact@lelebrother.co.uk and include your receipt or proof of purchase.
Partial Refunds
In certain situations, only partial refunds may be granted, such as:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 14 days after delivery (unless faulty).
Refund Process
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Inspection: Once we receive and inspect your return, we’ll notify you via email.
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Approval: We will inform you whether your refund has been approved or rejected.
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Refund Issuance: If approved, a refund will be processed, and a credit will be applied to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received your refund, please:
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Check Your Bank Account: Ensure the refund has been posted.
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Contact Your Credit Card Company: It may take time before your refund is officially posted.
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Contact Your Bank: Refund processing times can vary.
If you’ve done all of this and still haven’t received your refund, please contact us at contact@lelebrother.co.uk. We’ll be happy to assist you further.
Shipping Returns
- To return a product, please send it to the address provided after initiating your return request.
- You will be responsible for the shipping costs of returning the item.
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Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
Order Cancellations
- If you need to cancel or modify an order that hasn’t shipped yet, please email us at contact@lelebrother.co.uk as soon as possible.
- While we will do our best to accommodate your request, cancellations or changes may not be possible for orders that are already processed or awaiting dispatch.
