Warranty Agreement

Welcome to our Replacement Help Page. Please read the following instructions thoroughly before requesting a replacement. If you have any questions, you can also contact our customer service team where one of our representatives will be glad to help you.

Our Warranty & Service

  • LELEBROTHER products come with a two-year warranty from the date of sale.

If you experience any issues with your product, we’ll be happy to assist with a replacement or resolution.

Steps to Request a Replacement

  1. Provide Your Order Details

    • Please share your order number or the email address you used when placing the order.

  2. Show the Issue

    • Please include photos or a short video demonstrating the issue or damage to the item. This helps our team assess the situation more quickly and offer the best solution.

We’re truly sorry to hear that something may be broken or faulty with your purchase. We do our best to make every product perfect, and we take it very seriously when a defect slips through. Don’t worry—our team will work quickly to resolve the problem.

Contact Us

A customer service representative will respond as soon as possible to guide you through the replacement or warranty process.